Frequently Asked Questions

About JVDesigner LLC.

--I have never made an online purchase before, how can I be sure JVDesigner LLC is reputable?


What is your return policy?

Exchange only within 10 days of the purchase,you return and pay the shipping fee for handmade jewelry.Same for candles.

What cannot be returned within 30 days?

Jewelry and candles

Can I process the return online?

No, if you have to do any return you should communicate with Josee Gillies,owner

Do I pay the return shipping costs?

yes,if accepted by the owner

 How long does it takes for jewelry and candles to be ship?

Not custom jewelry: 2to 3 business days, what you see online is ready to ship

Custom Jewelry up to 7 days

Candles:what you see online is ready to ship 2 to 3 business days

Custom orders :up to 15 days curing is necessary


Are discounts available?

Yes. You may stay informed on special offers and promotions by subscribing to the JVDesigner LLC e-mail list. Sign up at my subscriptions page.

 Can I track my order?

Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. 

Do you ship to Canada?